Conditions of sale
CONDITIONS OF SALE PIAGET EUROPEAN E-BOUTIQUE AND CLIENT RELATIONS SERVICE
The following terms and conditions and any other related rules that are adopted by Piaget and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of Piaget products that you (the “Customer” or “you”) may order from RLG Europe B.V., Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, a corporation organised and existing under the laws of Switzerland and having a place of business at Route des Biches 10, CH-1752 Villars-sur-Glâne, Switzerland (“Piaget” or referred to herein as “us”, “our” or “we”) either (a) by phone via the Client Relations Service of Piaget (the “Client relations Services”), whose telephone number and e-mail address are indicated on the Website or (b) on the Internet via Piaget’s Websites in Europe (the «Website»).
These Conditions of Sale apply exclusively to sales made through the Client relations Service or the Website. Piaget may modify the Conditions of Sale from time to time, at its sole discretion.
The Conditions of Sale applicable to any order placed through the Client Relations Service or the Website are those in force at the time that an order is placed on your behalf by a Piaget ambassador (in the case of an order placed through the Client Relations Service) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I Accept” or similar box at the order confirmation section of the Website before placing your order with Piaget, you indicate your acknowledgment and your full acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Piaget products from the Website or the Client Relations Service.
2. PURCHASING ELIGIBILITY
Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts and (c) have a shipping address in the European countries listed in Clause 12 may order products through the Client Relations Service or on the Website (please also refer to payment and shipping sections below for further details). If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.
By placing an order through the Client Relations Service or on the Website, you represent and warrant that you are a bona fide end-user Customer and will not deliver, sell or otherwise distribute Piaget products or purchase Piaget products for commercial purposes or any other commercial benefit. If despite our efforts the product is no longer available or Piaget believes, for legitimate grounds, that an order would violate these Conditions of Sale, Piaget may refuse such order.
3. PRODUCT AVAILABILITY; QUANTITY
All orders placed through the Client Relations Service or on the Website are subject to availability and acceptance by Piaget.
Piaget reserves the right to change the assortment of items proposed on the Website or through the Client Relations Service and may limit from time to time the quantity of Piaget products that may be ordered by a Customer in a single buying session. Currently, orders may not exceed five (5) products, one (1) piece of the same watch or four (4) pieces of the same jewellery product in any buying session on the Website or through the Client Relations Service.
The Client Relations Service and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. Please note that only those creations displaying a “Add to Shopping Bag” button are available for sale through the Website. You may also call the Client Relations Service (telephone number indicated on the Website) and a Piaget ambassador will provide you with further information as to product availability and assist you with your purchase.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATION
In order to place an order through the Client Relations Service or on the Website, you or the Piaget ambassador (on your behalf) will be required to register and create your online account unless you select the "Guest Checkout" on our Website or via the Client Relations Service. In order to register, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
Upon completion of your account registration on the Website or by the Piaget ambassador, you will receive an e-mail which will allow you to log in to your account on the Website and create a permanent account login and password. You may also receive a second e-mail summarising the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Piaget will not be held responsible or liable for any misuse of your account resulting from a third party’s access to and use of your password and account login.
If you are willing to order on the Website, your offer to place an order will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” button to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected in the Shopping Bag.
When ordering by telephone through the Client Relations Service (telephone number indicated on the Website), a Piaget ambassador will follow the offer and order process on your behalf.
6. PRICES, TAX AND SHIPPING COSTS
All Prices shown on the product pages of the Website or quoted by the Client Relations Service include VAT but exclude shipping costs and other taxes unless otherwise stated. The applicable currency will be updated based on the shipping destination after you provide us with the delivery address.
Piaget reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Service, as indicated at the time Piaget provides you with a Confirmation of Order, will be honoured by Piaget.
Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options.
Shipping costs and VAT will be reflected on your order page, that is to say the last page before you are asked to confirm and place your order (in the case of a Website order), or will be quoted by the Client relations Service (in the case of a telephone order), and will also appear on your Acknowledgment of Order and invoice (if you choose to receive an invoice). Shipping costs, if any, are described in the shipping policy set forth below. Please note that VAT will vary based on the location to which products are being shipped.
The actual VAT associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order (as defined in Clause 10).
We may offer a VAT refund mechanism if you decide to have the products delivered in certain countries of the European Union and, no longer than thirthy (30) days afterwards, export them outside the European Union. Such mechanism will not be available to European Economic Area customers.
7. CUSTOMER’S REVIEW AND CONFIRMATION
You should carefully check all details before placing your order through the Client Relations Service or on the Website, including without limitation the particulars of each sale, which will be provided by the Piaget ambassador (in the case of an order being placed through the Client Relations Service) or the Website (in the case of an order being placed through the Website).
When you have completely reviewed your order, first check the box next to "I have read and accept the conditions of sale" and then, click on the "Order with obligation to pay" or similar button on the Website to place your order.
By placing an order, you are submitting an offer to Piaget to buy the products you have placed in your “Shopping Bag”. Notwithstanding anything to the contrary provided for herein, Piaget reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, Piaget may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if Piaget suspects that you have violated these Conditions of Sale.
8.1 Payment by credit or debit card
You may pay by credit or debit card, as indicated on the Website or through the Client Relations Service.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Piaget, you will need to contact your card issuer directly to solve this problem, and Piaget will not be liable for any delay or non-delivery.
Under this agreement, the payment processing services for goods and/or services purchased on this website by credit or debit card are provided by RLG Europe B.V. on behalf of RLG Europe B.V., Amsterdam (NL), Swiss Branch, Villars-sur-Glâne or by RLG Europe B.V., Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, depending on the type of payment method used for the purchase of the goods and/or services.
8.2 Payment by bank wire transfer
You may pay by bank wire transfer orders placed through the Client Relations Service or on the Website above 2000 Euros. Please do not forget to mention the order reference number in your bank wire transfer form.
No bank wire transfers are accepted for deliveries in the Netherlands.
After you place an order and select bank wire transfer as your method of payment, Piaget will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.
Piaget will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Acknowledgment of Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.
Piaget takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Piaget uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.
In order to secure your transaction and prevent fraud, Piaget will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised Piaget to perform such checks and, where Piaget deems necessary, from time to time to transmit or obtain information that you have provided to Piaget about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.
9. ACKNOWLEDGMENT OF ORDER
Once you have placed your order on the Website or through the Client Relations Service, you will receive by e-mail an Acknowledgment of Order acknowledging the details of your order along with these Conditions of Sale. This Acknowledgment of Order will contain an Order Reference Number assigned by Piaget. Please carefully review the Conditions of Sale upon receipt and make sure that you save the Order Reference Number for any future enquiries regarding your order.
This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Piaget will conduct its usual security checks and then process your order.
10. CONFIRMATION OF ORDER BY PIAGET
Upon shipment of the product you have ordered, following completion by Piaget of security checks, Piaget will send you by e-mail a written Confirmation of Order.
The Confirmation of Order constitutes the acceptance of your order by Piaget and indicates the existence of a binding sales contract.
Piaget will preserve information concerning all orders as required by applicable law. These records may be made available to the Customer either by registering on the “My Account” section of the Website or by contacting the Client Relations Service.
11. COMPLIMENTARY SERVICES
The following complimentary services will be proposed, free of charge, on the Website or by the Client Relations Service:
11.1 Gift wrap, Piaget packaging
All our packages are beautifully gift wrapped, with the Piaget packaging. The Piaget Box and special packaging may be valuable. In case you or the Gift Recipient decides to return the product, the product should be returned in its original packaging.
11.2 Personalised products
It is possible to personalise a number of rings. For more information, please check on the Website (on product pages indicating that “personalized engraving is available”) or contact the Client Relations Service.
Personalised Piaget products cannot be returned to Piaget for exchange or refund. However, this does not affect the rights you may have as a consumer in relation to products that are defective, as described below.
11.3 Watch bracelet adjustment
Bracelet adjustment is provided on certain watches. If you require a watch bracelet adjustment, the removed links will be included in the delivery package and shall be returned with the product in case you decide to return it.
11.4 Gift note
We offer the opportunity to include a personalised gift note within the order package.
Please note that, Piaget reserves the right to withhold acceptance of any order for engraved products or accompanied by a gift note that contains language that is objectionable or unlawful.
12. SHIPPING POLICY
We only accept orders for delivery to addresses located in Europe in one of the following countries: France, the United Kingdom, Ireland, Netherlands, Belgium, Luxemburg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal. Please note that Piaget does not ship to certain addresses, such as PO boxes or hotels. Further information, may be found on the Website or by contacting the Client Relations Service.
The delivery costs and the estimated delivery lead time will be mentioned on the Website or by the Client Relations Service before you place your order and summarised in the Acknowledgment of Order. Please refer to the Website or call our Client Relations Service for more information.
When estimating package delivery time, please allow time for credit approval, address verification and order processing, as well as receiving your payment in case of bank wire transfer. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by e-mail.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our Confirmation of Order.
Each delivery package will contain, in addition to your purchased Piaget product: (i) all related accessories, if any, (ii) a thank you card; (iii) the document holder including the Product Manual, and the Certificate of Authenticity and the International Guarantee, as applicable; (iv) these Conditions of Sale; (v) a printed gift note containing your message, if so requested by you when you place your order; (vi) the return form and pre-paid return label and (vii) the packing slip without price.
Piaget insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm the delivery of each Piaget product, at which point responsibility for your purchased goods passes to you.
When ordering products on the Website or through the Client Relations Service, you, as the Customer, will have the option to choose whether you wish to receive an invoice to your billing address. If you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by calling the Client Relations Service (telephone number indicated on the Website), subject to providing proper identification to the Client Relations Service.
Please note that Piaget will not send the invoice and payment details to the Gift Recipient.
14. CUSTOMERS’ RIGHT OF WITHDRAWAL
As a Customer based in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you can contact our Client Relations Service (telephone number and email address indicated on our Website) to obtain a Return Number (RN), which we will confirm in writing. Alternatively, you must inform us (Piaget, Client Relations Centre, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Piaget), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Please provide a copy of a SWIFT message of the initial transfer in case of payment made by bank wire transfer so that we can refund you on the same bank account.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods only if you follow the return process specified below; otherwise you will have to bear such costs.
The Customer will be liable for any decrease in the value of the product if the deterioration is caused by a use beyond the ordinary quality inspection and functional testing of the product. «Quality inspection and functional testing» is understood to mean the testing of the product as one would usually do in a retail outlet. Consequently, if the product is damaged, Piaget will deduct the cost of refurbishment or replacement from the refund.
15. GIFT RECIPIENTS’ RETURN PERIOD
In order to ensure your entire satisfaction Piaget also offers the Gift Recipient the same return period, provided that they strictly comply with these Conditions of Sale.
If the product returned by a Gift Recipient does not meet our Quality Control standards or if the Gift Recipient is otherwise in violation of these Conditions of Sale, Piaget will refuse the return and send back the product to the Gift Recipient.
Should a product be returned to the Piaget e-boutique, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund, but she or he may benefit from an exchange as indicated below.
16. RETURN PROCESS
16.1 Return process
Products that have been purchased on the Website or through the Concierge Service may be returned to the following address:
Piaget, Client Relations Centre
RLG Europe BV
PO Box 2967
NL-1000 CZ Amsterdam, The Netherlands.
Products that have not been purchased on the Website or through the Client Relations Service may NOT be returned to the Piaget e-boutique.
To make the return process easier for you, please follow the steps mentioned below.
First, please contact the Client Relations Service (telephone number and email address indicated on our Website) to inform us of your decision to withdraw and obtain a Return Number (RN) (the communication costs will not be surcharged by us). Thereafter please :
i) Fill out the required information, with the Return Number (RN) if applicable, on the return form provided in the original box or packaging and sign it,
ii) Include the completed return form with the product, all its accessories, the Product Manual, the Certificate of Authenticity and the International Guarantee, as applicable, and all other documents, in its original box and delivery package,
iii) Seal the delivery package and affix the pre-paid delivery label to it,
iv) Call back the Client Relations Service to arrange pick-up with our partners TNT, or Ferrari Technotrans S.A.,
v) The package is picked up by TNT, or Ferrari Technotrans S.A, and returned to our warehouse.
Alternatively, you may call the Concierge Service to take care of these formalities. Thereafter:
i)The Client relations Service will fill the TNT online return request form on your behalf,
ii)The Client Relations Service will send you without delay the completed return form to your email address,
iii)You will have to print the return form and give it to TNT at the time of pick-up. If you have no printer, the TNT hub will print the return form and bring it to you at the time of pick-up,
iv)You will include the completed TNT return form with the product, all its accessories, the Product Manual, the Certificate of Authenticity and the International Guarantee, as applicable, and all other documents, in its original box and delivery package,
v)TNT will pick-up the package and return it to our warehouse.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Piaget accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Piaget e-boutique will be eligible for a refund or exchange, as applicable.
Upon receiving a return, Piaget will verify that the returned product complies with these Conditions of Sale.
16.2 Conditions for returning a product
Piaget products must be returned in a new and unused state.
Personalised Piaget products cannot be returned to Piaget for exchange or refund.
Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.
Please also return the original Piaget box and delivery package, with all its accessories, the Product Manual, the Certificate of Authenticity and the International Guarantee, as applicable, and all other documents, with all protective materials in place and tags and stickers attached to the products. Failure to do so will respectively entitle Piaget to withhold the corresponding value from the refund made to the Customer, or to refuse the products returned by the Gift Recipient.
All returns will be subject to strict Quality Control (QC) by Piaget to ensure that the returned products satisfy these requirements.
If the returned product satisfies Quality Control (QC), Piaget will proceed with the refund or exchange, as applicable.
16.3 Customers’ and Gift Recipients’ exchanges
Customers and Gift Recipients may exchange a product purchased on the Website or through the Client Relations Service for another Piaget product if the product to be exchanged complies with these Conditions of Sale.
Should a product be returned for exchange to the Piaget e-boutique by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference when the product to be returned is more expensive than the desired Piaget product. If the returned product is less expensive than the desired product, the Customer or Gift Recipient, as applicable, will be charged the difference in price.
In both cases, Piaget will send an e-mail to the Customer which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the amount that the Customer is entitled to receive.
17. MANUFACTURER’S GUARANTEE
Piaget is extremely cautious in ensuring that each product strictly complies with its quality criteria and that it has passed all controls, both technical and aesthetic.
Selected products are covered by the Piaget International Guarantee. If you wish to repair a product covered by the Piaget International Guarantee, please refer to the Piaget International Guarantee, and call our Client Relations Service, for more information.
18. LEGAL GUARANTEE
In your capacity as consumer, you may have legal rights under applicable national legislation governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.
For any repair inquiries, please contact our Client Relations Service (telephone number and e-mail address indicated on the Website).
20. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS
While Piaget endeavours to verify the accuracy of any information it places on the website, in advertisements or catalogues or by the Client Relations Service, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Piaget does not confirm the price of a Piaget product until a Confirmation of Order has been issued by Piaget, indicating the existence of a binding sales contract. If a Piaget product’s correct price is higher than the price posted on our website, then Piaget will either contact the Customer for instructions before shipping the order or, if Piaget cannot obtain your instructions, reject the order and notify you of such rejection.
While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Piaget products displayed on the website or in a catalogue are as accurate as possible, Piaget does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the Customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.
21. FINAL PROVISIONS
Information and complaints. In case of any complaints please contact our Client Relations Service at the following address: Piaget, Client Relations Centre, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam. For further information or complaints, you may also contact the Client Relations Service on the telephone number and e-mail address indicated on the Website.
Online Dispute Resolution. As a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/
Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.
22. GOVERNING LAW
These Conditions of Sale shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of law provisions, and with the exclusion of the Convention on the International Sale of Goods.
You may bring proceedings against Piaget either in the courts of Switzerland or in the country where you are domiciled. Piaget may also bring proceedings against you in the courts of the country where you are domiciled.
Without any restriction to bring proceedings before a Court, Piaget or the Customer will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
24. MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw fro the contract)
TO Piaget, Client Relations Centre, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam) or firstname.lastname@example.org
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
Last Revised: 10 February 2016.