Customer Service
Services
Complete Watch Service
This service will give your watch a new lease of life. During a complete service, our craftsmen carefully disassemble the watch and its movement.
All of the movement components (of which there are over one hundred in a mechanical watch) are cleaned. Worn parts, seals and batteries in quartz watches are replaced. The movement is then adjusted and its functions rigorously tested.
Each element that makes up the watch's exterior must comply with Piaget's high aesthetic standards. Manual polishing or rhodium-plating for white gold are the final stage in this thorough overhaul. Your watch will regain its original radiance.
We recommend that you service your watch every three years, alternating between a maintenance and a complete service. A complete service generally requires approx. one day of work followed by up to 500 hours of testing, depending on the model.
In the end, you will take renewed pleasure in your watch, which will be as good as new.
All of the movement components (of which there are over one hundred in a mechanical watch) are cleaned. Worn parts, seals and batteries in quartz watches are replaced. The movement is then adjusted and its functions rigorously tested.
Each element that makes up the watch's exterior must comply with Piaget's high aesthetic standards. Manual polishing or rhodium-plating for white gold are the final stage in this thorough overhaul. Your watch will regain its original radiance.
We recommend that you service your watch every three years, alternating between a maintenance and a complete service. A complete service generally requires approx. one day of work followed by up to 500 hours of testing, depending on the model.
In the end, you will take renewed pleasure in your watch, which will be as good as new.
Diagnosis & Disassembly
To carry out a complete service in the best possible conditions, the same watchmaker is in charge of all operations carried out on any given movement. All work is completed by hand and requires the expertise and years of experience that only watchmakers trained by Piaget can provide.
All of the components required for a service are stored at our service centres throughout the world, which alone are authorised to use original Piaget parts. If a part is missing, our Manufacture can fabricate a new one as required.
The watchmaker first conducts a magnetic check, before opening the case-back and removing the movement. A diagnosis is then made and an estimate is established if the client so wishes. The case and strap, which sometimes contain over 100 parts, are fully disassembled.
All of the components required for a service are stored at our service centres throughout the world, which alone are authorised to use original Piaget parts. If a part is missing, our Manufacture can fabricate a new one as required.
The watchmaker first conducts a magnetic check, before opening the case-back and removing the movement. A diagnosis is then made and an estimate is established if the client so wishes. The case and strap, which sometimes contain over 100 parts, are fully disassembled.
Movement Service
The watchmaker completely disassembles the movement by hand, part by part. This involves around one hundred parts for the simplest models and up to two hundred for the most complicated.
Each part is cleaned in a series of special baths to remove all residual traces of lubricant.
The watchmaker then checks the condition of all of the components that make up the movement. Any that are worn or no longer comply with Piaget's high quality criteria are systematically replaced.
The battery in quartz watches is also replaced. The watchmaker then reassembles the movement by hand and adjusts and checks its various functions. He then lubricates the movement: this is a complex operation that involves several special oils in strictly controlled amounts.
To finish, he checks the operation of the movement and makes any final adjustments that may be required.
Each part is cleaned in a series of special baths to remove all residual traces of lubricant.
The watchmaker then checks the condition of all of the components that make up the movement. Any that are worn or no longer comply with Piaget's high quality criteria are systematically replaced.
The battery in quartz watches is also replaced. The watchmaker then reassembles the movement by hand and adjusts and checks its various functions. He then lubricates the movement: this is a complex operation that involves several special oils in strictly controlled amounts.
To finish, he checks the operation of the movement and makes any final adjustments that may be required.
Aesthetic Operations
Our experienced craftsmen clean all the parts of the case and bracelet. They then hand-polish the case, bracelet and clasp. These operations are particularly delicate as each component often features an array of surface finishes. Equally intricate and sensitive are satin-finishing, engine-turning (guillochage), and diamond-polishing or lapping, which require partial protection of the various surfaces and often involve complete disassembly of the bracelet.
For white-gold watches, our master craftsmen plate the surfaces with rhodium: a fine layer of rhodium is deposited on the gold to enhance its radiance and highlight the diamonds.
A visual appraisal of the gem-setting is then performed by our jewellers.
For white-gold watches, our master craftsmen plate the surfaces with rhodium: a fine layer of rhodium is deposited on the gold to enhance its radiance and highlight the diamonds.
A visual appraisal of the gem-setting is then performed by our jewellers.
Checks & Guarantee
Once the watchmaker has reassembled the bracelet and case, and installed the dial and hands on the movement, he then cases up the watch and makes any necessary adjustments. Before closing the case, all the seals are replaced, as well as any case-back screws that no longer comply with Piaget's quality criteria.
Once again, the watch’s water resistance is tested and a complete check of its functions and performance is carried out.
Finally, wearing the watch is simulated on a device that reproduces the movements of the wrist to ensure that the movement is functioning correctly and that the adjustments are accurate.
A final overall check is made at the end of the service.
You will receive your watch with a twelve-month guarantee that covers the operations carried out and the parts that have been replaced. You will enjoy the sensation of having a watch that is as good as new.
Once again, the watch’s water resistance is tested and a complete check of its functions and performance is carried out.
Finally, wearing the watch is simulated on a device that reproduces the movements of the wrist to ensure that the movement is functioning correctly and that the adjustments are accurate.
A final overall check is made at the end of the service.
You will receive your watch with a twelve-month guarantee that covers the operations carried out and the parts that have been replaced. You will enjoy the sensation of having a watch that is as good as new.