Customer Service
Services
Restoration Service
The restoration service is intended for vintage or damaged models. It enables Piaget creations that you hold particularly dear to be restored as closely as possible to their original conditions.
We therefore guarantee all purchasers of a Piaget model that we will always look for a customised solution to repair their possessions and ensure the long-term durability of their assets.
At Piaget, we continue to preserve artisanal traditions: we still use time-honoured tools and pay particular attention to our heritage so that we are always in a position to consider our clients' requests.
Only master watchmakers, jewellers and finishing experts approved by Piaget are entitled to carry out these delicate restoration operations that sometimes require several days of work.
We therefore guarantee all purchasers of a Piaget model that we will always look for a customised solution to repair their possessions and ensure the long-term durability of their assets.
At Piaget, we continue to preserve artisanal traditions: we still use time-honoured tools and pay particular attention to our heritage so that we are always in a position to consider our clients' requests.
Only master watchmakers, jewellers and finishing experts approved by Piaget are entitled to carry out these delicate restoration operations that sometimes require several days of work.
Watches and Jewellery
An in-depth diagnosis is made by an expert, who specifies the operations that must be carried out in order to make a watch operational and restore our creations as faithfully as possible to their aesthetic prime.
Restoration work is carried out on vintage pieces and on those that have suffered accidental damage. In most cases, repair is possible.
We carefully retain parts used in our watches and movements in stock for many years.
If a part is not available, our Manufacture is able to tailor-make it in most cases thanks to our extensive experience, the considerable expertise of our craftsmen, and our comprehensive archives.
Restoration work is carried out on vintage pieces and on those that have suffered accidental damage. In most cases, repair is possible.
We carefully retain parts used in our watches and movements in stock for many years.
If a part is not available, our Manufacture is able to tailor-make it in most cases thanks to our extensive experience, the considerable expertise of our craftsmen, and our comprehensive archives.
Watches and Jewellery
We strive to retain the original qualities of the objects entrusted to us for restoration. Movements are restored using the criteria applied at the time at which the watch was created. This is why an antique movement cannot generally provide the same performance as a contemporary movement.
The restoration service includes in-depth study, historic research, delicate operations and occasionally the exceptional manufacture of certain parts. This explains why it can take several months before we are able to return your item to you.
Upon completion of this service, you will benefit from a twelve-month guarantee that covers the intervention carried out and the parts replaced. You can thus enjoy the sensation of having a creation that is almost as good as new.
The restoration service includes in-depth study, historic research, delicate operations and occasionally the exceptional manufacture of certain parts. This explains why it can take several months before we are able to return your item to you.
Upon completion of this service, you will benefit from a twelve-month guarantee that covers the intervention carried out and the parts replaced. You can thus enjoy the sensation of having a creation that is almost as good as new.